Telephone Calls:

In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.

Complaints Procedure:

What can you do if you wish to complain about our services or contact us?

If you wish to make a complaint, please contact us: * by writing to us at Carite Ltd, 1-3 Moormead Road, Wroughton, Wiltshire, SN4 9BS by emailing sales@cariteltd.co.uk or * by telephoning 01793 812777

If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service (“FOS” - www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with complaints from business customers. If you require further information, please contact us by telephoning the above number or emailing us at sales@cariteltd.co.uk, marking the subject title as Complaints.

Finance

What can we do to help finance your vehicle?

We can introduce you (whether direct or through a specialist credit broker) to a number of finance companies (“funders”) who may be able to finance your transaction. There are other funders to which we cannot introduce you which may also be able to offer you finance.

We will provide you with information and explanations about the finance products that may be available to you and, where we recommend a product to you to you, we will ensure that this is based on the information you give us about your needs and circumstances so that it is suitable for you. Finance is arranged subject to status and terms and conditions. We cannot guarantee that we will be able to secure finance for you.

Do you have to pay for our service or do we receive any commission?

You do not have to pay us for our service, but a funder or broker we work with may pay us for introducing you to them. Different funders/brokers may pay us different amounts, but it will typically be based on a fixed percentage of the amount borrowed. This percentage may vary according to different factors, for example: the amount of credit; the age or type of vehicle; the type of finance product; or the funder’s assessment of the risk of lending. For your reassurance, we are not able to change the interest rate you pay in order to receive more commission from a particular broker or funder. Although rates and commissions may vary between our finance partners, our aim is always to secure finance from them which is appropriate to your circumstances and at the lowest interest rate available. If we are successful in obtaining an offer of finance for you and you would like to know the amount (or likely amount) we would receive if you decided to go ahead with the agreement and how that amount has been calculated, please contact us using the details above.



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